fiber4net – order processing between Shopify and weclapp

Orders came in through the Shopify store and were processed in weclapp. The two systems knew nothing about each other: line items were retyped, order status and tracking numbers were carried back to the store by hand, invoices were assembled one at a time.

That cost time every day and led to transfer errors that only surfaced at the customer.

First we mapped the process from order to invoice and named every step that was still done by hand.

Then we connected weclapp and Shopify in both directions: every order automatically creates a sales order in weclapp with all line items, prices and customer data. Order status and tracking numbers go back to the store automatically. If a transfer fails, it shows up in the log instead of disappearing silently.

Invoices are produced by a custom generator straight from the data in weclapp, in the company layout. A custom Shopify app handles product configuration, so every order arrives in the ERP complete. Each order also creates a ticket, so questions come together in one place.